Shipping policy

At Amberway, we aim to provide a smooth and reliable delivery experience. Please review the following shipping information before placing your order.

1. Shipping Coverage

We currently provide shipping services within the United States.

Available shipping destinations and delivery options will be displayed during checkout.

Please ensure that your shipping address is complete and accurate when placing an order.

2. Shipping Costs

We offer a simple standard shipping rate:

Standard Shipping Fee: $30 per order

The applicable shipping fee will be displayed at checkout before payment is completed.

3. Order Processing Time

Our standard order processing time is 1–2 business days.

Orders are processed Monday through Friday, excluding major public holidays.

Processing time includes order verification, preparation, and fulfillment before shipment.

4. Shipping and Delivery Time

Our estimated shipping transit time is 5–8 business days after the order has been processed and dispatched.

Please note that processing time and transit time are separate.

Estimated Total Delivery Time: 6–10 business days.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances beyond our control.

5. Tracking Information

Once your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow time for the carrier's tracking system to update after dispatch.

You can use the tracking information to monitor your shipment and check its delivery progress.

6. Delivery Information

Please make sure that someone can receive the delivery when necessary.

For larger furniture items, the shipping carrier may contact you regarding delivery arrangements or additional delivery instructions.

Customers are encouraged to inspect the external packaging and products upon arrival.

If your shipment arrives damaged or contains incorrect items, please contact us at hello@amberway.us.

7. Shipping Delays

Although we work to meet our estimated delivery times, unexpected delays may occur due to:

Severe weather conditions
Carrier service disruptions
Public holidays
High shipping volumes
Incorrect or incomplete delivery addresses
Other unforeseen circumstances

If we become aware that your order cannot be shipped within the stated timeframe, we will notify you and provide an updated shipping estimate.

If a shipment delay occurs, you will be given the applicable options to accept the delay or cancel the unshipped order for a refund in accordance with applicable law.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at hello@amberway.us.

We will make reasonable efforts to correct the address before shipment. However, changes may not be possible once an order has been dispatched.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and with household members or neighbors.

You may also contact the shipping carrier for additional information.

If you still cannot locate your package, please contact our customer service team for assistance.