Refund policy

At Amberway, we want you to feel confident when shopping for your home. If you are not completely satisfied with your purchase, we offer a 30-day return period under the conditions outlined below.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a standard return, the item should meet the following conditions:

The item must be in its original condition.
The product should be unused and free from damage caused after delivery.
Original packaging should be retained whenever reasonably possible.
Proof of purchase or an order number must be provided.

If an item is defective, damaged, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Us

Email hello@amberway.us within 30 days of receiving your order.

Step 2: Provide Order Information

Include the following details:

Your order number
The product you wish to return
The reason for the return
Photos of the product, if applicable

Step 3: Receive Return Instructions

Our customer service team will review your request and provide return authorization and instructions, including the appropriate return destination.

Please do not send items back before receiving return instructions from our team.

Step 4: Ship the Item Back

Once your return is approved, carefully prepare the item for return using suitable protective packaging. Furniture should be packaged appropriately to minimize damage during transportation.

3. Return Shipping Costs

For returns due to personal preference or a change of mind, the customer is responsible for the return shipping costs.

For items that arrive damaged, defective, or incorrect due to our error, Amberway will arrange or cover the reasonable return shipping costs.

Original shipping charges are generally non-refundable for voluntary returns. If the return is due to our error or a qualifying issue, applicable shipping charges will be addressed as part of the resolution.

4. Damaged, Defective, or Incorrect Items

We encourage customers to inspect their furniture upon delivery.

If your order arrives damaged, defective, or different from what you ordered, please contact us at hello@amberway.us as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs showing the affected product or packaging, when available

We will review the information and work with you to arrange an appropriate solution, which may include a replacement, repair where appropriate, or refund.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you of the return review outcome.

If your refund is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after refund approval for the funds to appear in your account. The actual processing time may vary depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for another product, please contact our customer service team.

Exchanges are subject to product availability and approval. If an exchange cannot be arranged, we may offer a return and refund in accordance with this policy.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can generally be accommodated before the order enters processing or shipment. Orders that have already been shipped cannot be canceled and may instead be eligible for return under this policy.