Privacy policy

Last Updated: November 10, 2026

At Amberway, accessible at https://amberway.us, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you when using our website.

1. Information We Collect

When you visit our website, place an order, or contact our customer service team, we may collect the following information:

Personal Information

Full name
Billing address
Shipping address
Email address
Phone number

Order Information

Products purchased
Order details and transaction records
Shipping and delivery information
Return and refund information

Payment Information

Payments are processed through third-party payment providers. We may receive limited transaction-related information, but we do not intend to store complete payment card numbers or security codes on our own systems.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Website usage information
Cookies and similar tracking technologies

2. How We Use Your Information

We may use collected information to:

Process and fulfill customer orders
Arrange shipping and delivery
Process returns, refunds, and exchanges
Communicate order updates and confirmations
Respond to customer service inquiries
Improve website functionality and shopping experiences
Detect and prevent fraudulent transactions
Maintain business records
Comply with applicable legal obligations

We will use personal information for purposes that are reasonably related to the purposes described in this policy or otherwise permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our store.

These technologies may help us:

Remember shopping cart contents
Maintain website preferences
Understand website traffic
Improve website performance
Support relevant marketing activities, where applicable

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

4. How We Share Your Information

We do not sell your personal information for money.

We may share necessary information with trusted third-party service providers to operate our business, including:

Payment processing providers
Shipping and delivery companies
Website hosting and ecommerce service providers
Customer support and communication platforms
Analytics and security service providers

These providers may access information only as reasonably necessary to perform services on our behalf, subject to applicable contractual and legal obligations.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction where permitted by law.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on the nature of the information, the services provided, applicable legal requirements, accounting obligations, and the resolution of disputes.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of certain personal information
Requesting a copy of certain personal information
Opting out of certain types of targeted advertising or data processing, where applicable
Withdrawing consent where processing is based on consent

To submit a privacy-related request, please contact us using the information provided below.

We will review and respond to requests in accordance with applicable law. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If we become aware that such information has been collected, we will take reasonable steps to delete it as required by applicable law.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites.

We encourage visitors to review the privacy policies of any third-party services they use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.